We want you to feel 100% confident in using our services. That is why we offer a 7-day returns policy.
How it works:
If you are not satisfied with your purchase for any valid reason, email us at firstname.lastname@example.org as soon as you have received your goods and explain that you wish to return the product.
No refund will be honoured if the product has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honoured if the product(s) in returned intact. Refund will be processed once product has been returned to us.
For any damages please send us photographic evidence.
Any shortages need to be reported within 24h if no report is sent to us via email within 24h of receiving the order it will not be accepted.
Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.
We do not refund costs incurred by you shipping goods back to us.